Privacy Policy

1. Introduction

Welcome to our river boat excursion service. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you visit our website or use our boat tour services. By accessing our website or booking our services, you acknowledge that you have read and understood this Privacy Policy.

2. Data Collection and Processing

Information We Collect

We collect various types of information to provide and improve our river boat excursion services:

• Personal identification information including name, email address, phone number, and postal address
• Booking details such as preferred dates, group size, special requirements, and payment information
• Technical data including IP address, browser type, device information, and website usage patterns
• Communication records including emails, phone calls, and customer service interactions
• Marketing preferences and consent records for promotional communications

How We Collect Information

We gather information through multiple channels including direct interactions when you make bookings, complete forms, or contact us; automated technologies such as cookies and tracking pixels; and third-party sources including payment processors and marketing partners when legally permitted.

3. Purpose and Legal Basis for Processing

4. Data Usage and Sharing

Your personal information is used exclusively for providing our river boat excursion services, processing bookings, ensuring safety compliance, improving customer experience, and communicating important service information. We may share your data with trusted service providers including payment processors, booking systems, insurance companies, and regulatory authorities when required by law. We never sell your personal information to third parties for marketing purposes.

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information including SSL encryption for data transmission, secure server infrastructure, regular security audits, access controls limiting data access to authorized personnel only, and incident response procedures for potential data breaches. While we strive to protect your information, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal information:

• Right of access to your personal data and information about processing activities
• Right to rectification of inaccurate or incomplete personal data
• Right to erasure (right to be forgotten) under specific circumstances
• Right to restrict processing when certain conditions are met
• Right to data portability for data provided with consent or contract
• Right to object to processing based on legitimate interests
• Right to withdraw consent for consent-based processing
• Right to lodge a complaint with supervisory authorities

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Booking information is typically retained for seven years for legal and accounting purposes. Marketing data is kept until you withdraw consent or we determine it's no longer necessary. Technical data may be retained for shorter periods unless required for security purposes.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website performance, and provide personalized content. Essential cookies are necessary for website functionality, while analytical and marketing cookies require your consent. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside your residence jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other legally approved mechanisms to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Material changes will be communicated through our website or direct notification. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.